Account Manager NYC

IWD is hiring!


IWD is a one stop retail thinking agency providing innovative retail expertise, tailor-made training and immersive software solutions to high-end retailers around the world.
We are always looking for positive, hard working, and talented people to join our teams in L.A, NYC, Paris & Singapore.

What you will do


As an Account Manager at IWD New York, you handle a portfolio of client projects. You are involved in every step of the life cycle of the project: gathering and analyzing client requirements, demonstrating and customizing the tools, training users and provide personalized assistance to our clients. You are responsible for all tasks assigned to you and work closely with the Paris team. In terms of growth opportunity, you will receive extensive training so you can grow with the company. You will be in charge of your own clients.

Production management

  • You participate to the planning and scheduling of the production (products shooting, 3D modeling and images retouching).
  • You manage external freelancers (photographers, graphic designers): prepare briefs, check their work and give them feedback.
  • You handle the content integration into IWD tools.
  • You are proactive in improving the existing processes.

Clients’ relations

  • You are in direct contact with the clients and are responsible for answering clients’ questions as part of the support team.
  • You organize and plan training with the user and train users on IWD solutions (face to face or web call).
  • You are responsible for answering clients’ questions as part of the support team.
  • You assist the account managers in creating documents for the clients.


  • You are responsible for internal as well as external communication (newsletter for new software releases, updates of the online help center (video, texts, and visuals)).

What we are looking for

  • Enjoy working in a start-up environment with a great team.
  • A desire to talk about the IWD offer via multiple channels (phone, email, LinkedIn) without being overly pushy.
  • Be curious & open-minded, motivated, responsible, independent, flexible and have a can-do attitude.
  • Education: Bachelor’s Degree or higher.
  • Skills: excellent interpersonal, verbal and written communication skills and a good knowledge of Microsoft Office.
  • Curiosity: staying up to date on the competition as well as industry trends in US retail and technologies.
  • Organization: this position requires solid organizational skills & a strong attention to detail.
  • Experience: professional experience (1-2 years), ideally for a SaaS company.

Recruitment Process

This is a full-time salaried position, including bonus.
Our company offers competitive wages and a generous benefits package that includes PTO (sick time, paid vacation), holidays, medical and dental insurance, 401K.
Send your application (Resume + Cover Letter)

Additional Information

  • Contract type: Full-Time
  • Start date: 15 February 2019
  • Location: New York, United States (NY 10010)