Customer Success Manager Intern

IWD is hiring!

About

IWD IS A SAAS COMPANY THAT HELPS BRANDS MANAGE THEIR MERCHANDISING CYCLE.

We provide collaborative solutions for brands to efficiently and instantly execute their in-store merchandising operations, improve the customer experience, and considerably increase sales.

Our software empower brands to achieve consistency in all point of sale and boost the performance of their merchandising strategies.

Job Description

NO SPONSORSHIP FOR A VISA: YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN THE USA (US citizen or green card, visa).

As a Junior CSM intern at IWD, you work closely with our team to assist with projects for all our local clients. You will be involved in every step of a project’s life cycle: from scoping to delivery & user training and personalized support and assistance to our clients.

Responsibilities and Duties:

  • You will work closely with our Studio team and freelancers: prepare briefs, check their work and give them feedback to comply with clients’ briefs.
  • You will assist in the production and delivery of all East Coast projects.
  • You are part of our support team and are responsible for answering users’ questions.
  • You organize and train users on IWD solutions (face to face or web call).
  • You assist the CSMs in creating documents for the clients.

Preferred Experience

What we are looking for:

  • Bachelor’s degree required. Recent graduates welcome
  • Previous work experience in a small tech company is a plus.
  • Must be fluent in English.
  • Excellent communication skills, written and verbal.
  • Strong computer skills / Tech Savvy (Office Pack, especially Excel, Photoshop is a plus).
  • Strong interest in retail and merchandising as well as new technologies
  • Responsible, independent, positive and persistent.
  • Ability to initiate new ideas and adapt easily.

Recruitment Process

Cover Letter + Resume

Additional Information

  • Contract Type: Full-Time
  • Start Date: 03 January 2022
  • Location: New York, United States (NY 10010)
  • Education Level: Master's Degree
  • Experience: > 5 years
  • Possible partial remote