Customer Success Manager Junior

IWD is hiring!


The IWD merchandising software (2D, 3D, Field App) and services combine Retail thinking expertise and cutting edge technologies to help brands drive towards retail excellence.

A young, united and cosmopolitan team! Engineers, Project Managers, Sales Representatives, 3D Graphic Designers, Merchandising and Retail Experts... These "Retail Thinkers" are spread over four offices in Paris, New York, Los Angeles, Miami, and Singapore.

More than 300 brands trust IWD such as L’Oréal, Vans, Estée Lauder, Richemont, Coty, LVMH, VF Corporation, Hermès, Shiseido…

Our values: Focus, Agile, Different!

Job Description

Job description
What you will do

As a Junior CSM Junior / intern at IWD New York, you work closely with our team to assist with projects for all our local clients. You will be involved in every step of a project’s life cycle: from scoping to delivery & user training and personalized support and assistance to our clients.

Preferred Experience


Responsibilities and Duties

  • You will work closely with our Studio team and freelancers: prepare briefs, check their work and give them feedback to comply with clients’ briefs.
  • You will assist in the production and delivery of all East Coast projects.
  • You are part of our support team and are responsible for answering users’ questions.
  • You organize and train users on IWD solutions (face to face or web call).
  • You assist the CSMs in creating documents for the clients.

Preferred experience
What we are looking for

  • Bachelor’s degree required. Recent graduates welcome.
  • Previous work experience in a small tech company is a plus.
  • Must be fluent in English.
  • Excellent communication skills, written and verbal.
  • Strong computer skills / Tech Savvy (Office Pack, especially Excel, Photoshop is a plus).
  • Strong interest in retail and merchandising as well as new technologies.
  • Responsible, independent, positive and persistent.
  • Ability to initiate new ideas and adapt easily.

Recruitment Process

Cover Letter + Resume

Additional Information

  • Contract Type: Internship (Between 6 and 12 months)
  • Start Date: 01 March 2021
  • Location: New York, United States (NY 10010)
  • Education Level: Bachelor's Degree
  • Experience: > 6 months
  • Possible partial remote
  • Salary: 2400$ / month